Frequently Asked Questions
Q- How can I make a reservation with AVL?
A- Just call us at 956-630-LIMO. You can also reach us by using our online reservation system via our Website at www.allvalleylimo.com. For more information, call us or email us at [email protected]
Q- What information do I need to make a reservation with AVL?
A- Please provide us with the passenger(s) name(s), the exact pick up and drop-off location, your contact phone number (please try and provide two numbers), how many passengers will be traveling and your payment method. Please let us know if you have any special travel needs.
Q- Are AVL chauffeurs and vehicles available on a hourly-hire basis?
A- Yes, we do provide hourly-hire services. There is a 2 hour minimum service requirement in Hidalgo County and a 3 hour minimum service requirement in all other surronding counties. Please email or call us for hourly rates and our minimum requirements in other cities outside the immediate McAllen area.
Q- What are AVL cancellation policies?
A- AVL has specific cancellation policies and procedures, so please call us within these time frames.
If you must cancel, please telephone AVL at least 30 days before your scheduled pick-up time. If you call after these times, you will be responsible for the cost of the service.
Q- Once the chauffeur has picked me up, can I change the details of my trip?
A- Yes, but if you want to change any essential information about your route including your final destination, please call us and we’ll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience.
Q- How can I get a receipt?
A-The driver will provide you with a copy of the voucher & receipt. If you pay cash, please verify that the driver notes the cash payment on the voucher.
Q- Can I book a vehicle for someone else and pay using my card?
A- Yes, but you will need to fill out a Credit card Authorization form when scheduling the trip. Checks must be received and processed before the trip, so please arrange for the check to be sent to AVL at least 10 business days prior to your travel.
Q- What credit cards do you accept?
A- We accept Visa, MasterCard, American Express, and Discover
Q- When will you charge my credit card?
A- We take a deposit which is half of the rental agreement balance due before rental date.
Q- Does AVL & Car Service accept cash payments?
A- Yes, but a credit card is required when making the reservation.
Q-Can the AVL driver accept checks?
A- No, checks must be mailed to our main office 10 business days prior to your trip.
Q- Does AVL & Car Service accept personal checks or business check payments?
A- Yes, Checks must be received and processed 10 days before the trip, so please send the check to AVL 10 business days prior to your trip.
Q-If we have a special occasion, can you put champagne or other beverages in the car?
A- Yes, We would be happy to help you celebrate your special occasion. Champagne and other beverages are available for an additional charge, subject to availability.
Q- Do you supply car seats for children?
A- Yes, we provide car seats subject to availability. Please let us know when you are booking that a child will be traveling. There is a charge for each requested car seat because the driver must travel to our office to pick up the car seat before heading to the pick up location.
Q- Do you permit smoking in your vehicles?
A- No, by law the Taxi and Limousine Commission of Texas prohibits smoking in all licensed vehicles. Your chauffeur will receive a summons if they allow any passengers to smoke in the car.
Q- I have more than three large or oversized pieces of luggage, can I put my large or oversized luggage inside the car?
A- No, the luggage will damage the interior of the vehicles. per company policy, if you are traveling with more than three large or oversized pieces of luggage, we recommend that you book a Stretch Limousine, SUV and/or a passenger van. (we have a large selection of vehicles, please call us for our recommendations)
Q- Do you allow pets in your vehicles?
A- Yes, we allow pets. Please note that company policy states that pets must be in a cage or traveling in a secure pet carrier at all times.
Q- Will I be charged if my flight is delayed?
A- No, If your flight is delayed and the updated information is posted on the airline’s website then you will not be charged.
If your flight lands on time but is delayed on the runway, you will be granted 30 minutes waiting time on domestic flights and 45 minutes waiting time on international flights.
If your flight lands on time, but you are unable to meet the driver withing the 30 /45 minutes, then you will be charged an additional waiting fee
Q- What should I do once I land?
A- Call (956)630-5466 once you get your luggage at the baggage claim area. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in the baggage claim area.
If you are arriving on an international flight and you added meet and greet to your trip when you reserved, your driver will be waiting for you after you exit customs. Please call us immediately if you can’t find your driver to avoid waiting fees.
Q- Do you provide meet and greet service by the airport?
A- Yes, this service is Free on all Stretch limousines.
Q- What is Meet and Greet?
A- Meet & Greet is when the driver parks the car and meets you inside the airport with a sign helps you with your luggage to the vehicle.
Q- I lost an item in one of your vehicles, how can I get it back?
A- Unfortunately we are not responsible for any lost or misplaced items left in any of our vehicles. Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item of value, please call our office and if the chauffer finds the item, you can come pick it up.
Q-Will you call the passenger when the car is onsite or at the location?
A- Yes, we will contact you/the passenger, But It is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your chauffer and car/limo.
Q- What is the “Service Charge”
A- The service charge is a fee we add to most trip and includes several different charges such as fuel charges, voucher fees, ice, cleaning the limo before and after your trip ETC… The Service Charge should not be confused with a Tip for the driver which is completely optional, Our drivers do not expect or demand a Tip. 10% to 15% is appreciated.