Just call us at 956-630-LIMO. You can also reach us by using our online reservation system on our website.

Yes, we provide hourly-hire services. There is a 2-hour minimum in Hidalgo County and a 3-hour minimum in all other surrounding counties. Please call or email us for hourly rates and minimum requirements in cities outside the immediate McAllen area.

Yes, but if you need to change any essential information about your route or final destination, please call us and we'll handle the details. Our staff keeps accurate records to ensure your trip remains comfortable and safe.

Yes, but you will need to fill out a Credit Card Authorization form when scheduling the trip. If paying by check, it must be received and processed at least 10 business days prior to your travel date.

We take a deposit equal to half of the rental agreement balance, due before the rental date. The remaining balance is settled at the time of service.

Yes. Checks must be received and processed at least 10 business days before the trip. Please mail your check to our main office well in advance — drivers cannot accept checks at the time of service.

We accept Visa, MasterCard, American Express, and Discover. A credit card is required when making any reservation, even if you intend to pay by cash or check.

Yes, car seats are available subject to availability. Please notify us at the time of booking that a child will be traveling. There is an additional charge for each car seat, as the driver must retrieve it from our office before your pickup.

No. Per company policy, oversized luggage inside the cabin can damage vehicle interiors. If you are traveling with more than three large or oversized bags, we recommend booking a Stretch Limousine, SUV, or Passenger Van. Please call us and we'll recommend the right vehicle for your needs.

No — if your delay is posted on the airline's website, you will not be charged. If your flight lands on time but is delayed on the runway, you are granted 30 minutes of complimentary waiting time on domestic flights and 45 minutes on international flights. If you are unable to meet the driver within that window, an additional waiting fee will apply.

Yes. Meet & Greet is complimentary on all Stretch Limousine bookings. Your driver will park, meet you inside the airport with a sign, and assist with your luggage to the vehicle. For domestic arrivals, the driver waits at baggage claim; for international arrivals, your driver will meet you after customs.

Call us at (956) 630-5466 once you have your luggage at baggage claim. If you booked Meet & Greet, your driver will already be waiting. If you cannot locate your driver, call us immediately to avoid any waiting charges.

Yes, we will contact you when the driver is on site. However, please be ready to board at your scheduled pickup time to avoid waiting charges. We recommend providing at least two contact numbers so we can always reach you.

The service charge covers several costs including fuel, voucher fees, ice, and pre- and post-trip vehicle cleaning. It is not a gratuity for the driver — tipping is entirely optional. If you'd like to tip, 10–15% is appreciated but never expected or demanded.

Please call us at least 30 days before your scheduled pickup time to cancel. Cancellations made after this window may result in being responsible for the full cost of the service. Call us directly to discuss your specific situation.

Yes — we're happy to help celebrate your special occasion. Champagne and other beverages are available for an additional charge, subject to availability. Please request this when booking.

No. Texas law prohibits smoking in all licensed vehicles. Your chauffeur will receive a citation if any passenger smokes inside the vehicle, so we ask that all guests respect this policy.

Yes, pets are welcome. Per company policy, all pets must remain in a cage or secure pet carrier at all times during the trip. Please notify us when booking that a pet will be traveling.

We are not responsible for lost or misplaced items, so please check that you have all personal belongings before exiting the vehicle. If you believe you've left something behind, call our office as soon as possible. If the chauffeur locates the item, you are welcome to come pick it up.

Your driver will provide a copy of the voucher and receipt at the end of the trip. If you pay in cash, please verify that the driver notes the cash payment on the voucher before you exit the vehicle.